Privacy Policy
ServiQ respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.
Information We Collect
We may collect:
- Name
- Phone number
- Email address, if provided
- Restaurant order information
- Call recordings
- Call transcripts
- SMS communication records
- Payment information processed securely through third-party payment providers
How We Use Your Information
We use your information to:
- Process restaurant orders
- Send order confirmations
- Send restaurant menu links
- Send payment links
- Send order status updates
- Respond to customer support requests
- Improve our AI receptionist and ordering platform
- Maintain the security and reliability of our services
SMS Communications
ServiQ sends transactional SMS messages related only to customer interactions.
Customers may receive messages such as:
- Order confirmations
- Order updates
- Menu links
- Payment links
- Pickup notifications
- Customer support information
Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe from SMS messages at any time.
Reply HELP for assistance.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
We do not send promotional or marketing text messages unless a customer separately opts in.
How Consent Is Obtained
Customers provide consent during their interaction with the ServiQ AI phone assistant.
During the phone call, customers may request an SMS or agree to receive transactional SMS messages related to their current order, including confirmations, payment links, menu links, and order updates.
SMS messages are only sent after the customer requests or consents to receive them.
Information Sharing
We do not sell personal information.
We only share information when necessary with:
- Restaurants using ServiQ
- Payment processors
- Cloud infrastructure providers
- Technology providers required to operate our platform
These providers may only use the information to perform services on our behalf.
Security
We implement commercially reasonable safeguards to protect your information.
Although no system is completely secure, we continually work to protect customer data.
Your Rights
You may request access to, correction of, or deletion of your information by contacting us.
Policy Updates
We may update this Privacy Policy from time to time.
Changes become effective once posted on this page.